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FAQ - HiViz Neon Swimwear

We receive some common questions about our high-visibility neon swimwear and are happy to provide answers here for easy access.

If you have a question that isn't addressed here please email hello@hivizswim.com or fill out our contact form below.

Shipping FAQs

WHERE DO YOU SHIP

At present, our shipping services are available within the United States and multiple international countries. You can check for your country in the checkout.

WHAT DOES PRE-ORDER MEAN?

As a small business startup we are small batch manufacturing. When you place a pre-order, it guarantees you product from that first production batch. Pre-ordering prevents you from missing out when things go out of stock.

DELIVERY ISSUE

Once an item is shipped, any delivery problems must be addressed with the shipping carrier, as they are responsible for the safe and timely delivery of your package. While we ensure that all items are carefully packed and handed over to the carrier in perfect condition, we cannot control the handling and transit process once the package leaves our facility. Issues such as delays, lost packages, or damages incurred during transit fall under the purview of the shipping carrier. Therefore, it is essential to contact the carrier directly to resolve any delivery-related issues, as they are best equipped to provide tracking information, investigate problems, and offer solutions or compensation.

CHANGE OF ADDRESS AFTER ORDERING

If you need to change your address after placing an order, it is crucial to address this matter immediately. Please text us at 207-200-6366 as soon as possible. If your order has not yet been processed, we will be able to update the shipping information for you. However, if the order has already been picked up by the shipping carrier, it will be out of our control. In such cases, you will need to contact the shipping carrier directly to see if they can submit a change of delivery request. Prompt action is essential to ensure that your package is redirected correctly.

Frequently Asked Questions

CARE

Machine wash cold, lay flat, or hang to dry. Wash separately or with like colors.

WHY NEON?

Neon swimwear has been proven to be the most visible color when submerged, making neon the best swimsuit color for visibility. Dressing your kids in our neon rash guards will make them stand out at the beach, pool, or splash pad! You can rest easy knowing you'll easily be able to keep an eye on them.

MATERIAL

We use a 100% recycled REPREVE polyester and spandex blend 4-way stretch swim material. Our material is OEKO-TEX Standard 100 Certified, chlorine resistant, and carries a UPF 50+ rating.

SUSTAINABILITY INFO

At HiViz we strive to be as sustainable as possible. 

  • Our material is made from 100% REPREVE recycled polyester blended with spandex and carries the OEKO-TEX Standard 100 certification.
  • Our HiViz neon PVC product tag is made from recycled material.
  • Our other hang tags are made with paper from sustainable sources.
  • Our mailers are compostable or recyclable and sometimes up-cycled!
  • We repurpose plastic bags instead of sending them to the landfill.
  • We work with a manufacturer in the US who maximizes fabric space to reduce fabric waste. 
WHAT DOES PRE-ORDER MEAN?

As a small business startup we are small batch manufacturing. When you place a pre-order, it guarantees you product from that first production batch. Pre-ordering prevents you from missing out when things go out of stock.

Women's Bikini FAQ

DO YOU HAVE LARGER SIZES?

As a small business we are producing in small batches at this time. The larger cup sizes are in fact a complely separate product pattern. In order to get bikinis to market ASAP we hit the production line with the first pattern and plan to expand the line for larger sizes.

HOW DOES IT FIT?

Our women's neon bikini is designed for those who prefer a full-coverage, sporty fit. Ideal for active days at the beach, this suit offers a comfortable feel that stays in place, perfect for keeping up with the kids. The bikini top features adjustable straps for a personalized fit, while the reversible bottoms are crafted with low-profile elastic only in the legs, ensuring no tightness or digging in. You can enjoy comfort and style all day long!

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