Policy effective date: August 1, 2026

DOMESTIC RETURNS

We know that sometimes what we order isn't the right fit or style, or, oops, we ordered the wrong thing. We are dedicated to providing top-quality neon swimwear that meets the durability standards we expect as parents. We want you to LOVE your HiViz Swimwear. If you have an issue with your order, we offer simple returns and exchanges to help make things right. 

You can initiate a self-service return through your customer account or email us at hello@hivizswim.com.

Exchanges can be processed for alternate sizes or colors of the same product. Email us at hello@hivizswim.com to initiate the exchange.

Returns & Store Credit

We want you to feel confident in your HiViz Swimwear purchase. Eligible items may be returned under the following guidelines:

• Returns requested within 15 days of delivery are eligible for a refund to the original payment method.

• Returns requested 16–30 days after delivery are eligible for store credit.

• Return requests will not be accepted more than 30 days after delivery.

• Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

• Once a return is approved, the merchandise must be shipped within seven (7) days. A return is considered shipped once the package has been accepted by the shipping carrier. If the return is not shipped within seven days, the return authorization will be closed and will no longer be eligible for a refund or store credit.

• Items must be returned unworn, unwashed, and in their original condition, with all tags and hygiene liners attached.

• All returns are inspected upon arrival. Items that do not meet these conditions are not eligible for a refund or store credit and may be returned to the customer at the customer's expense.

• Items marked Final Sale are not eligible for returns, refunds, exchanges, or store credit.

Refunds and store credits are issued after the returned merchandise has been received and inspected.

Exchanges

Exchanges may be requested within 30 days of delivery for a different size or color of the same product, subject to availability.

Customers are responsible for all shipping costs associated with exchanges, including returning the original item and shipping the replacement item.

Once an exchange request has been approved, the original merchandise must be shipped within seven (7) days. If it is not shipped within that timeframe, the exchange request will be canceled.

To initiate a return or exchange, log into your customer account to begin a self-service return or email us at hello@hivizswim.com.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

HiViz Swimwear is not responsible for orders that are delayed, lost, returned to sender, misdelivered, or require reshipment due to an incorrect or incomplete shipping address provided by the customer. Any additional shipping charges incurred to resend an order are the responsibility of the customer.

Damaged, Defective, or Incorrect Items

We strive for the highest quality, but we understand that occasionally something may slip through.

If you receive a damaged, defective, or incorrect item, please contact us within seven days of delivery at hello@hivizswim.com. Once verified, we will provide a prepaid return shipping label and, at your choice, issue a replacement or a full refund at no additional cost.

INTERNATIONAL RETURNS

Due to the cost of international shipping, all international sales are final.

We carefully inspect every item before it is hand-packed and shipped. In the unlikely event that you receive a damaged or incorrect item, please contact us at hello@hivizswim.com within seven days of delivery so we can make it right.

Last updated: August 1, 2026